Return Period: AoneGT.lk must be informed within 03 days for Electronics & 07 days for Lifestyle brands of receiving the item to be eligible for return.
Item must be in the original packaging with tags intact in the same condition it was delivered in.
Items returned after the Return Period has lapsed will not be accepted.
Our customers’ safety is of utmost importance, and we take hygiene very seriously. Therefore, items such as underwear, bras, fashion items, briefs, and swimwear are not eligible for return.
Items to be returned are the sole responsibility of the customer until they reach us, and the customer needs to ensure items are properly packed to prevent any damages en route to us. Items damaged en route will not be accepted.
It is the customer’s responsibility to ensure proof of postage for parcels that contain items to be returned.
Upon receiving a return request, AoneGT.lk will require a minimum of 03-04 working days to process your request and obtain approval to issue a replacement unit.
If granted approval, AoneGT.lk will require a minimum of 02-03 working days to ready the replacement unit.
Food items can only be returned in the event of expiration or any other valid quality issue.
Refund policy
A full refund will only be provided in the event a replacement unit for the size/specific model is no longer available. The refund will not include any delivery charges borne by the customer for return of the item.
All refunds will be processed within 03-05 working days. Processing refunds back to your credit card/bank account may require additional time depending on the bank due to its own operational time, for which AoneGT.lk will not be responsible.
In the event of a change of mind, the customer is only entitled to a credit note for the value of their purchase. AoneGT.lk will not be issuing refunds for change of mind purchases.
All manufacturing and material defects requiring repair or return must be informed and returned to AoneGT.lk within the warranty period of 30 days. Any repair or return that is unsuccessful to inform or returned within the timeframe will not be accepted or refunded.
Replacements
Any damages or product faults identified after delivery should be reported via email within 24 hours of delivery to contact@AoneGT.lk with the order number. Customers must attach supportive photos.
If a product issue is discovered after 07 days, AoneGT.lk must be informed within the product’s warranty period to be eligible for replacement or repair. The product will be collected by our team within 02-03 working days and sent to the service center to identify the issue.
The customer will be notified within 03 (Minimum) and a maximum of 18 working days whether they are eligible for repair or replacement.
AoneGT.lk is not obligated to provide a new unit as a replacement unless there is an issue with the old unit or it can be repaired.
